adds96 Privacy Policy
Your personal information is completely safe with us. This policy clearly explains what information is collected, why it is collected, and how it is kept secure.
adds96 is committed to providing a safe, fair and transparent online betting and casino experience for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect from you while you use our website adds96.cam, how that information is used, where it is stored, and what your rights are. By using our platform you are agreeing to the terms of this Policy.
Types of Information Collected
When you open an account or use the adds96 platform, we collect two types of information — information you provide directly and information collected automatically.
1.1 Information You Provide Directly
This includes information you voluntarily provide during registration, login or when contacting us:
- Full name and date of birth
- Mobile number (for account verification)
- Email address
- Payment method details (bKash, Nagad, Rocket, Upay account numbers)
- Details of any documents provided for identity verification
1.2 Information Collected Automatically
When you use our platform, certain information is recorded automatically:
- IP address and device type
- Browser version and operating system
- Site access times and activity logs
- Cookie and session data
- Page visits, clicks and navigation patterns
Purpose of Using Your Information
We use your information only for the specific purposes listed below. It is never sold or shared with any third party without authorisation.
2.1 Account Management and Security
Your information is used to complete account registration, verify identity and prevent unauthorised access. It is also needed to verify age (confirming 21+) and ensure responsible gaming.
2.2 Transaction and Payment Processing
Payment-related information is used to process deposit and withdrawal requests. This ensures secure transactions through bKash, Nagad, Rocket and Upay.
2.3 Customer Service and Support
Your information is used to resolve issues you report via live chat or email and to improve the quality of our service.
2.4 Fraud Prevention and Compliance
Information is analysed to detect and prevent fraudulent activity and to meet applicable legal obligations.
2.5 Service Improvement
User experience data is analysed to add new features, fix bugs and improve the platform overall.
Data Protection and Security
adds96 uses SSL/TLS encryption technology to keep all your information secure. The key features of our security measures are outlined below:
- All data transfers are secured through SSL encryption
- Password hashing and salting technology is used
- Regular security audits and vulnerability testing
- Limited staff access — only authorised personnel can view data
- Data backup and disaster recovery plans are in place
- Automated systems are active to detect suspicious activity
Sharing Information with Third Parties
adds96 does not sell your personal information. However, in certain specific situations, information may be shared with trusted third parties:
4.1 Payment Processors
The necessary payment details are sent to payment service providers such as bKash, Nagad, Rocket and Upay to complete transactions. These providers have their own privacy policies.
4.2 Technology Service Providers
Limited information is shared with trusted technology partners for platform operations, cloud storage and analytics. These partners are contractually bound to protect the data.
4.3 Legal Requirements
We may have a legal obligation to disclose information when required by a court order, government investigation or applicable law. In such situations we maintain full compliance with the law.
4.4 Business Transfers
In the event of a business merger or acquisition, user information may be transferred. In such cases we will notify you as far in advance as possible, and the new entity will also be bound to follow this Policy.
Cookie Policy and Tracking
adds96 uses cookies and similar technologies to improve platform performance and personalise the user experience.
5.1 Types of Cookies
- Essential Cookies: Necessary to maintain login sessions and ensure security — disabling these will prevent the site from functioning properly.
- Functionality Cookies: Used to remember your preferences (language, settings).
- Analytics Cookies: Collect anonymous data to monitor and improve site usage.
5.2 Cookie Controls
Cookies can be managed or deleted from your browser settings. However, disabling essential cookies may cause some platform features to stop working correctly.
Data Retention Period
adds96 does not retain your information beyond what is necessary. The retention period for data is determined on the basis of the following policy:
- Information for active accounts is retained for as long as the account remains open.
- After an account is closed, financial and legal records may be kept for up to five years.
- Security logs are generally retained for up to 12 months.
- If you request account deletion, all information outside of legal obligations is deleted.
Your Rights
As a user of the adds96 platform you have the following rights. Contact our support team to exercise these rights.
7.1 Right to Access Your Information
You can request to know what information we hold about you. After verification, the information will be provided within the designated timeframe.
7.2 Right to Correct Your Information
If your account contains incorrect or incomplete information, you can request a correction. We will ensure prompt correction upon submission of relevant evidence.
7.3 Right to Delete Your Information
Also known as the "right to be forgotten" — you can request deletion of information that falls outside legal obligations.
7.4 Right to Object to Data Processing
You can object to your information being used for specific purposes. We will review each objection and take appropriate action.
7.5 Right to Lodge a Complaint
If you have any concerns about how we handle your information, contact us directly. We take every complaint seriously.
Protection of Minors
adds96 strictly prohibits anyone under the age of 21 from using the platform. We do not intentionally collect or store any information about minors.
- An age verification process is mandatory at registration.
- If a minor's information is identified, the account is closed immediately.
- All information relating to an identified minor is deleted without delay.
- Parents or guardians who have concerns can notify our support team.
For more details on responsible gaming, visit our Responsible Gaming page.
Changes to the Policy
adds96 reserves the right to update this Privacy Policy from time to time. When changes are made:
- The updated policy will be published on the website.
- The "Last Updated" date at the top of the page will change.
- For significant changes, registered users may be notified by email.
- Continued use of the platform after changes are made will be considered acceptance of the new policy.
Visit this page regularly to stay informed about the latest policy. If you object to any change, you may request to close your account.
Contact Us
If you have any questions, concerns or requests regarding the Privacy Policy, contact our dedicated support team. We are ready to assist in Bengali 24/7.
- Live Chat: Bengali support available 24/7 from any page on the site.
- Email: [email protected] — responses are typically given within 24 hours.
When sending a privacy-related request, please include your registered email or mobile number so that identity verification can be completed quickly.
To learn more about us, visit our About Us page or read our full Terms and Conditions.
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